Refund policy

We want you to be happy with what you buy from Lomonde Living. If you’re not, you can return most items within 30 days.

Changing your mind
You can return unused items in their original packaging within 30 days of receiving them (online orders) or of purchase (in the shop). Proof of purchase is needed. Refunds go back to the original payment method within 14 days of us receiving the item. In-store purchases can be refunded or exchanged in the shop.

How to return an online order

1. Email enquiries@lomonde.co.uk within 30 days of delivery, with your order number.
2. Send the item back to: Lomonde Living, 18 Templehill, Troon, KA10 6BE, or bring it to the shop during opening hours.
3. Return postage is paid by the customer unless the item is faulty or we sent the wrong item. We recommend a tracked service, because you’re responsible for the item until it reaches us.

Items that can’t be returned

• Opened candles, wax melts, soap, skincare, fragrance and other products that can’t be resold for hygiene reasons once the seal is broken (unless faulty)
• Gift vouchers
• Items made or personalised for you
• Items that are used, damaged by you, or not in their original condition

Faulty or damaged items
If something arrives faulty, damaged or not as described, tell us as soon as possible, ideally with a photo. Your legal rights under the Consumer Rights Act 2015 still apply. We’ll arrange a repair, replacement or refund and cover the return cost.

Cancelling an order
You can cancel an order before we dispatch it. If it has already been dispatched, follow the returns process above.

Click and collect
If you’ve paid online and haven’t collected your order, you can cancel it within the same 30 days and we’ll refund you in full.

Contact us
enquiries@lomonde.co.uk | Lomonde Living, 18 Templehill, Troon, KA10 6BE